Project 03
Voice Agent
An interactive concept for inbound voice assistants, with clear routes for booking, escalation and the moments that need a person.
Could I book a visit after work on Thursday?
There is a 5.30pm slot. Would you like me to hold it?
Yes, please.
The project
This interface study maps a short inbound call through intent, booking and handoff states. The demo is deliberately bounded: it shows the conversation design and escalation logic without placing or receiving a real call.
Why I built it
Voice interfaces need more than a convincing reply. This concept focuses on the moments around the reply: what the caller wants, what the system may do and when a person should take over.
How it works
- Choose a caller intent to begin the simulated conversation.
- The interface moves through a short, fixed dialogue for that route.
- Booking and escalation states remain visible beside the transcript.
What I learned
The handoff needs to be designed as carefully as the automated path. A clear boundary makes the whole interaction easier to understand.
Built with
Selected technologies
- React
- TypeScript
- Motion
- Conversation design